Terms of service

The service

Welodge is software that helps landlords invoice rent, match payments, track certificates and keep records. It is provided by Welodge. By creating an account you agree to these terms.

Your account

• You must give accurate details and keep your password safe. You are responsible for what happens under your account.
• Each account belongs to one business or landlord. Tell us straight away if you think someone else has access.

Your data and your responsibilities

• The information you enter stays yours. We use it only to provide Welodge to you, as set out in the privacy policy.
• You are responsible for having the right to hold and use your tenants' information, and for the accuracy of what you enter.
• Welodge is a tool, not legal, tax or compliance advice. The certificate checklist, reports and reminders help you keep track, but you remain responsible for meeting your legal obligations as a landlord. Check the rules that apply to you.
• Invoices and emails are sent in your name. You are responsible for their content and for your arrangements with your tenants.

Plans, trials and payment

• Every new account starts with a 14-day trial of the Portfolio plan. No card is needed. After the trial you move to the Free plan unless you choose a paid plan.
• Paid plans are billed in advance, monthly or yearly, until you cancel. Prices are shown on the pricing page and at checkout.
• Payments are taken by Paddle, who sells our subscriptions as merchant of record, may add tax where required, and whose buyer terms also apply to your purchase.
• You can cancel at any time in Settings. Your plan stays active until the end of the period you have paid for.
• A new paid subscription can be cancelled and refunded within 14 days. Otherwise we do not refund part-used periods unless the law says we must. See the refund policy.
• If you move to a plan with lower limits, your data is kept but you may not be able to add more than the new plan allows, and features outside the plan are locked until you upgrade.

Acceptable use

• Do not break the law, harass tenants, send spam, or upload anything you have no right to upload.
• Do not try to access other accounts, probe or overload the service, or reverse-engineer it.

We may suspend an account that breaks these rules, and will tell you why when we can.

Availability and changes

We work to keep Welodge running and your data safe, but we cannot promise it will always be available or error-free. We may improve or change features, and will give notice before removing something you rely on.

Liability

To the extent the law allows, we are not liable for indirect or consequential loss, such as lost rent or a missed deadline, and our total liability to you for any claim is limited to what you paid us in the 12 months before it. Nothing in these terms limits liability that cannot lawfully be limited.

Ending your account

You can export your data and delete your account at any time in Settings. Deletion is permanent. We may end the service to an account that breaks these terms, after telling you where we can.

Changes to these terms

If we change these terms in a way that matters, we will update the date above and tell you by email before it takes effect.

Contact

Email support@getwelodge.com.